Refund policy
7-Day Exchange Window
You may request an exchange within 7 days of delivery.
To be eligible:
- Items must be unused, unworn, and in original condition
- All original packaging must be intact
Eligible Exchange Reasons
We accept exchanges for:
- Defective or damaged items
- Incorrect item received
- Change of color (subject to availability)
Non-Eligible Items
We do not accept exchanges for:
- Worn or used items
- Items without original packaging
- Sale or discounted items (if applicable)
Our Quality Promise
- Premium, carefully selected fabrics
- Every order is quality-checked before dispatch
How to Request an Exchange
To request an exchange, please email us at:
📧 mistico.by.di@gmail.com
Include:
- Your order number
- Reason for exchange
- Clear photos
Once your request is approved:
- You will be guided on the return process
- Replacement will be dispatched after inspection
Shipping Costs
- Customers are responsible for exchange shipping
- If the item is defective or incorrect, we will cover the shipping cost
Cash on Delivery (Pakistan Orders)
- Exchanges only (no refunds)
- Orders may be subject to confirmation before dispatch
Contact Us
For any questions or support, please contact:
📧 mistico.by.di@gmail.com